Refund policy

Refunds and returns

To request a return or report an issue with an order, contact us through the Contact page on our website. Include your order number and, when reporting damage or a product issue, clear photos. Please wait for our instructions before mailing any item back.

Print-on-demand items

Print-on-demand items are made to order. We can’t accept returns or exchanges because a customer selected the wrong size or color, or changed their mind.

If an item arrives damaged, misprinted, defective, or with a size label that doesn’t match the order, contact us within 30 days after delivery. We’ll review the issue and work with the supplier on an appropriate resolution. We may ask for photos or other information. PrintKK and Printify don’t generally require damaged items to be returned, but please wait for our instructions.

If a package appears lost or hasn’t arrived, contact us with your order number and tracking information so we can investigate with the supplier.

Trendsi items

Eligible items shipped to customers in the United States may be returned if they are unworn, have their original tags, and are in their original garment packaging with the SKU label. Contact us within 7 days after delivery to request a return. After submitting the return request, the item must be shipped back within 7 days.

Exchanges aren’t available. Beauty products, bodysuits, face masks, intimates and lingerie, jewelry, and swimwear are final sale under Trendsi’s standard return policy. Shipping and handling charges are non-refundable. Return shipping is the customer’s responsibility unless the item was damaged or the wrong item was sent.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing time depends on your payment provider.

This policy doesn’t limit any rights that can’t be excluded under applicable law.